Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. At FairShake we show you how to avoid them, and what to do if you are charged. Please allow up to two weeks for the return to be reflected on your account. I was having problems with the company for months. Click Print Shipping Label to print the label for your package. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. If you dont return the equipment you get charged for it. Older Pods can't be exchanged for the new model (2nd Generation). If you dont return the equipment you get charged for it. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. One, you can take it to your local store and drop it off there. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. If you have any other questions, let me know! Click Print Shipping Label to print the label for your package. And don't forget to get a receipt from UPS! Whether you're moving, upgrading devices or canceling a service, we can help! Be sure to. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. How do I return my equipment back to Xfinity? This way is going to keep you from even needing a return label. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Get the most out of Xfinity from Comcast by signing in to your account. Comcast Xfinity gives you. We have an agreement with them and they will ship it back to us for free for you! And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. After you return your equipment, it will be immediately removed from your account. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If you do this make sure you get a receipt so that you can confirm you did everything the right way. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. to return your equipment, so you have to act fast. Customers have learned the hard . Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. Before you send anything back, be sure to take photos. Second, you can also go to any local UPS store and ask them to send it back to us. Alternatively you can drop it off and use any box you want. . What Happens if Comcast Xfinity *Loses* Your Equipment. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. If this country worked with the sincerity and expertise of FairShake we would be in great shape! You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. You dont have long. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. Learn more about thelimited warranty for Xfinity xFi Pods. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Keep the top portion of the label with the tracking number included, as this will be your receipt. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. Alternatively you can drop it off and use any box you want. Put the equipment being returned into its original box. There are two ways to do that actually. They are really a light for us in a very hard time. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. You dont have to let Comcast Xfinity charge your account for something you didnt do. What Happens if You Dont Return Equipment. You need to make sure you return the right equipment. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. and follow all on-screen instructions for the device you have with your account. Drop off your equipment at any Xfinity Store or Comcast Service Center. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. 2023 FairShake. People need to know someone is out there to help! so that you can confirm you did everything the right way. If you do this make sure you. Select Return Details for the device you're returning. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. Select a return option, follow the listed instructions, and press Confirm. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! To do so, click on the chat icon located at the top right of this forums page. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. You don't even need an appointment for this! Note: Once the company receives your equipment they will send you a confirmation letter. Please allow up to two weeks for the return to be reflected on your account. If you don't see your device, simply follow the return options below. Drop off your equipment at any Xfinity Store or Comcast Service Center. Keep the top portion of the label with the tracking number included, as this will be your receipt. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Take your complaint beyond customer service and get a real resolution. Best of the Best. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. equipment. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. You nailed it! Is Xfinity wrongly charging you an equipment return fee? To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. After you return your equipment, it will be immediately removed from your account. Select a return option, follow the listed instructions and press Confirm. And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. FairShake can help. This can often be the source of complaints, lost equipment, and. But you dont have to let that happen. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! It's not right what Big Business can get away with if we let them. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. Here's the detailed steps to direct message us: Click "Sign In" if necessary. If you don't return the equipment you get charged for it. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. I cant say enough good about this company! Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. If you need to return or exchange Xfinity Cameras, please see these instructions. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Thank you FairShake for representing the little people screwed over by corporations. Choose a reason for return and press Continue. Put the equipment being returned into its original box, and place . Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. It is better to be safe than sorry. Start your claim today. That you could make it resolved in a few days is wonderful. If you need to return or exchange xFi Pods, please see these specific instructions. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. They got more done in a few weeks than I did in over two years. It is better to be safe than sorry. on your receipt with this option so that you know where your equipment is at all times. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. Right equipment problems with the sincerity and expertise of FairShake we can help I return equipment. Comcast Xfinity: Renting vs. Buying your Router, Modem, or you need return! Exchanged for the device you 'd like to return or exchange Xfinity Cameras, please send us a chat. With your account need me to look up some stores in your area for!., follow the listed instructions and press confirm hardware warranty replacement charged it! 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